Backorder policy

Definition of Backorder:

A backorder occurs when a product is temporarily out of stock due to high demand, and we open a restock order to fulfill customer requests. It means that all ready stocks have sold out, and customers can place orders for the product to secure it once it becomes available again.

Estimated Time of Arrival (ETA):

The estimated time of arrival for backordered items is typically 3 to 4 weeks (14 working days). Please note that working days exclude public holidays and weekends.

Unforeseen Delays:

While we make every effort to provide accurate ETAs, unforeseen delays from production or shipment arrivals may occur. In such cases, Sigeena reserves the right to adjust the estimated delivery date without prior notice. We apologize for any inconvenience caused by these circumstances.

Payment:

Payment for backordered items is processed at the time of purchase to secure the product once it becomes available again.

Order Updates:

Customers will be notified via email regarding the status of their backorder, including any updates to the estimated delivery date.